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| Business Courses SELECT FROM THE LIST BELOW OR SCROLL THE PAGE FOR MORE DETAILS |
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| Implementing Choice Theory, Reality Therapy and Lead Management in Business | |
Basic Intensive Program, Advanced Intensive Program Central to the development of a quality organisation is the concept that members are involved as a learning community in striving for more effective outcomes. Many businesses have found that incorporating the ideas of Choice Theory, Reality Therapy and Lead Management into the workplace has resulted in increased performance levels amongst staff, decreased levels of stress between managers and teams and increased knowledge for the benefit of productive relationships. These programs assist businesses to align practices and procedures within a theoretical knowledge base. Choice Theory offers an explanation of how and why people behave. Understanding the purpose of behaviour enables participants to develop insights into helping people gain more effective control of their lives. Reality Therapy is a communication model committed to empowering people to make successful and effective choices based on evaluation, responsibility and planning. Lead Management focuses on the principles of effective change either at the organizational level or with the individual employee. 4 day registered course leading to practitioner accreditation. Many universities accredit these courses for inclusion in undergraduate and graduate qualifications. |
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| Conflict and Personal Responsbility in the Workplace | |
Positive self management with employees will never be achieved by focussing on order or consequences. There is no discipline system that can change the negative behaviour causing concern. Success will only be achieved by increasing an individual's skills in responsibility, respect, tolerance, relationships and conflict management techniques. Teaching these skills and competencies as part of a professional development plan is the key to effective and positive self management. Participants attending this course will increase their knowledge and skills in developing programs to assist staff members to learn more effective positive and productive behaviours. |
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| Retain Sanity Restore Responsibility | |
Working with employees with behavioural difficulties is stressful for all parties involved. Intervention strategies require complex solutions to complex problems. This practical workshop enables participants to understand the purpose of behaviour and to design intervention strategies for managing staff members within the business framework. It incorporates a variety of techniques such as anger management, empathy training, moral training and effective interviewing skills. |
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| Leading in Leadership - Lead Management the Pathway for Responsible and Effective Change | |
Quality leadership is at the core of a quality workplace. Managers become quality leaders through the practice of leadership skills developed via structured learning experiences presented in this course. Effective lead management directly influences working relationships, individual work satisfaction and the quality of work performance of an organisation. By understanding and using the skills of lead management, people will work together in a harmonious environment and produce quality outcomes in client relationships and productivity. A lead manager says and shows that "my job is to help you succeed". This course amalgamates ideas from a number of leadership writers. It aims to enhance participants' skills and knowledge and effectively support the growth of organisations in achieving quality outcomes. |
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| Self Evaluation | |
Self evaluation is the key component for personnel taking responsibility for their own workplace satisfaction. Research indicates that self evaluation plays a key role in fostering an upward cycle of learning. Self evaluation encourages individuals to set higher goals and achieve better outcomes in their personal development. This course will teach the skills of implementing self evaluation in business. It will develop the processes of teaching self evaluation to management and staff. It will provide strategies for giving participants the opportunity to evaluate their work. By exploring a planned process participants will self evaluate and increase personal achievement in the workplace. |
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| Interviewing for Success | |
Managers are placed in many situations which require sophisticated interviewing skills. Knowledge about quality interviewing is shared and techniques are demonstrated and practised in this highly interactive workshop. Participants will leave the course with skills that can be effective in managing staff for a better and more harmonious workplace. The concepts and practical examples of "Interviewing for Success" are illustrated in a supporting audio CD which will be available to participants. |
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| Confrontation Skills for Positive Outcomes | |
Confronting staff over shared concerns while at the same time maintaining positive relationships are skills necessary for all managers and administrators. This course provides understanding of communicating for success and practice in using these skills to enable leaders to successfully work with staff for effective resolutions of difficult situations. |
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| Understanding Conflict - Prevent Incidents Becoming Crises | |
Understanding and avoiding conflicts are essential skills for all managers. 95% of crises begin with the most insignificant of incidents. By attending this course participants will begin to understand the conflict cycle, learn skills to defuse potential conflict situations, reduce stress, save valuable time, remain calm and grow in confidence in managing difficult behaviour. |
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| Life Space Crisis Intervention | |
Life Space Crisis Intervention is an advanced interactive therapeutic strategy for turning crisis situations into learning opportunities for individuals with chronic patterns of self-defeating behaviour. This course will enable managers to understand the techniques and strategies to prevent escalation of incidents. Learn to identify different patterns of behaviour. Learn skills to help employees whose unresolved conflicts become violent. Learn how to help individuals align their personal needs with the requirments of the workplace. |
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| Emotional Intelligence | |
Emotional intelligence is a different way of being smart. It is a sense of self awareness. It includes social skills and empathy skills, identifying feelings, being confident, understanding and managing moods, motivation and delaying gratification. Researchers now generally agree that IQ counts for less than 20% in achieving success. The ability to manage one's emotions, having empathy for the feelings of others and the regulation of emotion in a way that enhances living are far more important than traditional measures of verbal and mathematical intelligences. This course introduces participants to the ideas and concepts of emotional intelligence. |
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| Communicating for Success: Assisting Resistant Clients and Staff for Mutual Positive Outcomes | |
The art of interviewing incorporates techniques that enable the interviewer to develop skills to work effectively and efficiently in a variety of situations with varying types of clients. This workshop builds skills in communicating for success with resistant clients. Participants will enhance their ability to move the client from negative involvement with personal externally controlled difficulties towards internal understanding of their behaviour. This change of focus in the interview will lead to responsible behaviour as a basis for ongoing success for the client. During this course, participants will be practising interviewing skills in a variety of scenarios with direct coaching and feedback by the trainer. |
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| Coaching | |
Interactive coaching is available for organisations seeking to facilitate real and sustainable change. Coaching assists participants to internalise concepts presented in 2, 3 or 4 day intensive courses. In an environment that is supportive and non-judgemental, this program enables participants to engage in processes of self reflection and self evaluation to further develop techniques in interviewing and lead management. Outcomes of the coaching sessions include participants gaining a deeper understanding of internal psychology while enhancing their skills in communicating for success. |
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| How to Be a Better Manager | |
Being an effective manager is one of the hardest jobs in the world. There is no instruction manual that provides answers to all the problems that managers face daily. Without a clear understanding of how and why people behave, managers can develop levels of frustration that may lead them to feel powerless. The focus of this program is on managers learning about practical strategies for positive managing. Topics to be covered in this course include the understanding of how and why people behave; linking of behaviour to the understanding and identification of the five basic genetic needs; specific strategies to build behaviours to achieve a sense of balance in different work situations and discussions of different managing styles. The workshop aims to further develop participant's skills in positive managing techniques and highlights the importance of modelling respectful and co-operative behaviours of staff. The one day program allows time to practise some of the skills introduced in the workshop and provides opportunities for participants to discuss their ideas with other managers. Evening, half day or one day courses |
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